Decades of experience. Global pharmaceutical reach
HL Pharma brings decades of industry experience in sourcing, supplying, storing and distributing licensed and unlicensed medicines and medical devices.
We support healthcare providers, including hospitals, pharmacies, clinics, veterinary practices, and wholesalers, by securing access to essential, hard-to-source medicines. This is underpinned by purpose-built, temperature-controlled pharmaceutical warehousing in Melbourne and an ISO 9001:2015 certified Quality Management System, aligned with international quality and governance standards.
With international experience across pharmacy, manufacturing, pharmaceutical wholesaling, cold-chain logistics and customer service, our team understands how medicines move through the supply chain in practice. That practical depth of experience allows us to design compliant, scalable solutions from single-patient access to national programs for manufacturers and sponsors.
Matt Hayward – Founder/Director
BPharm
Matt Hayward is a seasoned entrepreneur and pharmaceutical industry leader with over 40 years of experience in community pharmacy, hospital pharmacy, manufacturing, wholesaling, and veterinary medicine. He previously founded a successful healthcare pharmaceutical company in the UK, which was later acquired by United Drug plc (Ireland). In 2014, following an extensive career in the UK, Matt returned to Australia and established HL Pharma.
With deep expertise in compliance, sourcing unregistered medicines, post-clinical trial management, and managed access schemes, he has positioned HL Pharma as a trusted provider of pharmaceutical products and services.
Under his leadership, the company operates to the highest regulatory standards, including GDP & GWP best practices, as well as ISO 9001:2015, which is underpinned by an ISO 9001:2015 certified eQMS, ensuring the safe and efficient supply of vital medicines to healthcare providers in Australia and beyond.
In 2021, Matt co-founded a pharmaceutical storage and distribution business in Melbourne. As director, he oversaw daily operations and served as the Responsible Person. After successfully leading the company’s growth, he sold his shares in the company in 2025.
Continuing his vision for innovation and excellence, Matt has expanded HL Pharma into a state-of-the-art facility, enhancing its pharmaceutical storage and logistics capabilities to complement HLP’s client offering and better serve the healthcare sector.
Emily Hovette – General Manager
BA Hons. Business Administration
Emily is an accomplished pharmaceutical operations leader with over 12 years of experience spanning quality systems, logistics, regulatory compliance, and customer service. As an original team member of HL Pharma, she has been central to the company’s growth and evolution, combining strategic oversight with a highly practical, hands-on leadership style.
She was instrumental in developing HL Pharma’s Quality Management System and preparing the business for ISO 9001 certification. Most recently, she led the successful development and completion of HL Pharma’s new purpose-built warehouse. Designed to meet the evolving needs of global pharmaceutical clients, the facility reflects her ongoing commitment to operational excellence, innovation, and quality-driven service.
Margie Hayward – Business Development Manager
Margie has a background across IT, renewable energy and pharmaceuticals, bringing strong director and business development experience to HL Pharma. Since HL Pharma’s inception in 2014, she has focused on building product knowledge and a detailed understanding of the Australian and international pharmaceutical landscape. In 2021, she co-founded a Melbourne-based pharmaceutical storage facility and served as Director until 2025.
Her work focuses on turning complex requirements into practical storage, distribution, and sourcing solutions that align with project scope and timelines. She has led sales and marketing functions, building long-term relationships through transparent communication, practical problem solving and responsive service.
Jessica Nguyen – Pharmacist
BPharm
Jess is a trusted AHPRA-registered pharmacist with extensive experience in the pharmaceutical industry. Since joining the HL Pharma team in 2021, Jess has developed a broad skill set, including training in GDP and wholesale solutions.
With a background in community pharmacy and a specialisation in medication therapy management, she brings valuable expertise in various areas, including sourcing and supplying unregistered medicines and veterinary products, addressing medicine shortages, coordinating distribution logistics, and overseeing Special Access Scheme programs. Jess is dedicated to utilising her extensive knowledge and expertise to deliver exceptional support to both patients and healthcare professionals.
Katie Mason – Marketing Communications Manager
BA (Hons), DipM ACIM
Katie is an experienced marketing and communications professional with a strong track record of delivering impactful campaigns across the Australian market. With a background in strategic marketing, digital engagement, and brand development, she has led the successful launch and growth of brands across a range of industries.
Katie brings a commercial mindset and deep understanding of market dynamics to every project, driving brand strategy, stakeholder communication, and go to market execution. She works closely with cross functional teams to ensure all marketing initiatives are aligned with compliance, regulatory, and market access objectives, building awareness, engagement, and long term brand value for partners and clients alike.
Wayne Reeve – Logistics and Inventory Officer
Wayne is responsible for the safe, accurate and efficient handling of all inbound and outbound goods at our Keysborough facility. With more than thirty five years of experience in logistics, including many years specialising in pharmaceutical warehousing, he brings deep practical knowledge of inventory control, temperature sensitive storage and compliant product handling.
At HL Pharma, Wayne works closely with the team to ensure stock is managed in line with our quality system and regulatory expectations. Known for his eye for detail, strong safety focus and supportive approach, Wayne plays a key role in maintaining HL Pharma’s high standards of quality, compliance and service for our clients.